GETTING  STUFF

Delivery / Returns

Delivery

Please see individual items details, for dispatch times.
You will receive notice of your items being dispatched via email.

Estimated times for delivery, after dispatch are:

UK First Class UK:   1-3 days working days

Second Class UK:   2-5 working days

Europe:               3-7 working days

Rest of World       10-14 working days

These are estimated times only, and we cannot guarantee delivery within these timeframes. If you do not receive your item within these timeframes, please contact us so that we can start to resolve. If your items has been damaged in transit, please contact us immediately

Cancelling Orders

We offer a 7 day cooling off period, in which you may cancel your order at no cost to yourself.  Please contact us on sales@goblindreams.co.uk as soon as possible.  However, this only applies if your items have not yet been dispatched. Once your items have been dispatched, please see ‘Returns’ for how to proceed.

Returns

Goblin Dreams hope you will be happy with your purchase, however if you wish to return* you may do so within a period of 30 days (*with the exception of pierced earrings due to hygiene reasons, and Mystery Boxes). You must contact Goblin Dreams before returning, and we will give you instructions for return. Goblin Dreams are not responsible for return postage (unless item is damaged) and it is advised you obtain proof of postage obtain proof of postage.

Mystery Boxes, due to the nature of the product, do not fall into the returns procedure.

Refunds will be processed within 14 days of receipt of returned item

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